Refund Policy

1. Returns and Refunds:

At Frontier Footwear, we want our customers to be satisfied with their purchases. If you are not completely satisfied with your purchase, we offer a return and refund policy subject to the terms outlined below.

2. Eligibility for Returns:

To be eligible for a return and refund:

• The item must be unused and in the same condition as received.
• The item must be returned within [insert number] days of the original purchase date.
• The original receipt or proof of purchase must be included with the returned item.

3. Non-Refundable Items:

Certain items are non-refundable, including:

• Gift cards
• Downloadable software products
• Personalized or customized items

4. Return Process:

To initiate a return, please follow these steps:

• Contact our customer service at frontierb2b01@gmail.com to request a return authorization.
• Pack the item securely in the original packaging.
• Include the original receipt or proof of purchase.
• Ship the item to the address provided by our customer service.

5. Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 5 to 7  business days.

6. Return Shipping Costs:

Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.

7. Exchanges:

We currently do not offer direct exchanges. If you need a different size or style, please follow the return process and place a new order.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work to replace the item or issue a refund as appropriate.

9. Contact Us:

If you have any questions or concerns about our refund policy, please contact us at frontierb2b01@gmail.com.